All sales are final. Because every item is made to order just for you, we do not accept returns or exchanges.
No returns or exchanges
We can’t offer returns, exchanges or refunds for ordering the wrong size or colour, or for a change of mind. Please check the size chart on each product before you order.
Our quality guarantee
If your item arrives damaged, defective, misprinted, or is the wrong item, we’ll make it right with a free replacement or a refund.
- Email manager@twinmgroup.com within 30 days of delivery.
- Include your order number and a clear photo of the issue. If several items are affected, show them together in one photo.
- You don’t need to send the item back.
What isn’t covered
- Wrong size or colour ordered, or a change of mind.
- Small size differences (within 2.5 cm / 1 in of the size chart).
- Slight shifts in print placement (up to about 1.3 cm / 0.5 in) and small colour differences between your screen and the fabric.
- Normal characteristics of the printing process, such as a faint scent on new prints that disappears after washing.
- Custom orders where the uploaded artwork was low resolution, or where the spelling or text matches the design you submitted or approved.
- Wear, or damage from washing or care that doesn’t follow the care label.
- Claims made more than 30 days after delivery.
Refunds
Approved refunds go back to your original payment method. Your bank may take a few business days to show them.
Cancellations
Orders can’t be cancelled or changed once placed. Production starts right away, so please review your size, colour and address before checking out.
Custom designs
For custom orders, you can ask for changes to your design while you review your mockup. Once you approve it, your order goes into production and can’t be cancelled or changed.
If we can’t make your item
If an item becomes unavailable after you order, we’ll contact you with options or give you a full refund for that item.